Privacy Policy

Kamalan Travels (a fully owned division of “Tushita Travels Pvt. Ltd” (INDIA) and referred to in this Privacy Statement as "Kamalan") respects your privacy and is committed to protect the personal information that you share with us. Below is our privacy policy that applies to www.kamalantravels.com, kamalan-travels.com, indiantravelcraftsman.com and any website (referred to in this Privacy Statement as the "Site") owned, operated, licensed or controlled by Kamalan. This Site is intended for use by persons who are over 18 years of age. By using this Site or communicating via telephone or email or otherwise with Kamalan, you are accepting the practices described in this Privacy Policy.

When you browse the Site and have not registered for any online service from Kamalan, you browse anonymously. Personal Information ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. Kamalan does, however, use "cookies," "client variables" and "session variables" to collect information about how the Site and server are used and to recognize you as a Kamalan online service user when you re-enter our Site. Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

When you request a tour with us through our website Questionnaire, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from Kamalan, or to be contacted as requested (via email or phone). Additionally, we may request your upcoming travel plans and the next destination you plan to visit which allows us to further personalize your booking and E-mail you proposals to meet your specific needs, as well as make Kamalan product improvements. We may also use this Personal Information in aggregate to generate market research reports.

Kamalan collects the IP addresses used to access our Site and the dates and times of access. This information is used to analyze trends, administer the Site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.

In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an information or booking request, placing an order, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of a Kamalan Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as a Kamalan customer as well as information available from external sources in order to customize your Site experience and present you with relevant online and offline communications.

We may use Personal Information you have given us with any of our group of companies, including our parent companies and any of our subsidiaries or commonly-owned companies, to for example, provide a service, ensure proper booking, measure consumer interest in our various products and services and inform you about products and services. If you have provided your E-mail address to us or to a company we've partnered with to make their products and services available to you, we may send you E-mails. These E-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, from information that may indicate purchasing preferences and lifestyle, as well as available from external sources. These E-mails come directly from Kamalan. You can opt-out from receiving an E-mail from Kamalan as described below in the section, "Declining E-mail." When we send you an E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular web page. This information is used to measure response rates to E-mail communications as well as enhance your Site experience.

Kamalan does not provide your Personal Information to its business partners. However, we may send you offers on behalf of our business partners. If you take advantage of an offer from a Kamalan business partner and become their customer, they may independently wish to send E-Mails to you. In this case, you will need to inform them separately if you wish to decline receiving future E-mails from them.

We do not sell, trade, or otherwise transfer to outside parties your Personal Information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may provide Personal Information to a third party as required to process your request or order or otherwise service your account, and for no other reasons. For instance, we may share your shipping information with our payment gateway for completing the transaction. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Additionally, in the event of a reorganization, merger, or sale, we may transfer any and all personal information we collect to the relevant third party, per legal norms.

Site users can choose to request that a Site web page be sent electronically to another person. When you elect to do this, you will be required to enter your E-mail address and name, the recipient's E-mail address and name, a subject line, and a text message that will go to the receiver. This will generate a pre-formatted E-mail message that will go from you to the receiver's mailbox with your message embedded in the text of the E-mail. Forward/E-Mail This Page is completely voluntary and you will therefore have a choice whether or not to disclose the required information.

When you enter a contest or other promotional feature on the Site, we may ask for your Personal Information so that we can administer the contest and notify winners. Participation in these contests is completely voluntary and you therefore have a choice whether or not to disclose the required information.

We value opinions and comments from Kamalan customers, and you may have the opportunity to give us your feedback through Site surveys or electronic forms sent via E-mail. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Kamalan products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.

Kamalan provides customers with a means to decline receiving E-mail. At any time, you may request to discontinue receiving E-mail from Kamalan by following the opt-out instructions included at the bottom of all Kamalan E-mail and informing us of your preference. Alternatively, you can also send a note to contact@kamalan-travels.com requesting that we remove you from our E-mail lists.

This Site is not used to knowingly solicit Personal Information from or market to children under the age of 13. This Site is intended for use by persons who are over 18 years of age.

If you would like information about your account, you believe that Kamalan has not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to: Kamalan Travels, 508, Hemkunt House, Rajendra Place, New Delhi – 110008 INDIA. In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Kamalan Privacy Policy has not been complied with. Kamalan will investigate your inquiry or concern promptly.

You should be aware that other Internet sites to which you link to from this Site or from our E-mail correspondence may contain privacy provisions that differ from the provisions of our Privacy Statement. Kamalan is not responsible for the privacy practices or content of other such sites. We encourage Site users to be aware when they leave the Site and to read the privacy statements of each and every Website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this Site. Also, this online privacy policy applies only to information collected through our website and not to information collected offline.

Kamalan uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. When you begin the transaction process, you will move into the secure area of our Site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire transaction process.

No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us or from our Site, and therefore, you use our Site at your own risk. Once we receive your transmission, we use our best effort to ensure its security on our systems. We also cannot be responsible for criminal acts of third parties, such as "hackers", who may seek to compromise our security measures through unlawful means. Industry-accepted security measures have been integrated into the design, implementation, and day-to-day operation of the Site.

You can change your browser settings to disable cookies if you have privacy concerns. However, disabling cookies for all sites is not advisable as it may interfere with your use of some sites, including our Site. The best option is to disable or enable cookies on a per-site basis. Your browser documentation should be referred to for instructions on how to block cookies and other tracking mechanisms.

We may change, modify or withdraw this Policy at any time without notice. If we change our privacy statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement, we may also notify you by other means, such as sending an E-mail or posting a notice on our home page.

The provisions of these Terms and Conditions shall be governed by, and construed in accordance with Indian law. All disputes, if any, arising out of or in connection with, or as a result of this Privacy Policy or otherwise relating hereto, shall be subject to the exclusive jurisdiction of the competent courts/tribunals in New Delhi only.